Privacy Policy

Effective Date: December 29, 2025
Business Name: ST5star (“we,” “us,” “our”)
Contact Email: [email protected]

1) Overview

This Privacy Policy explains how ST5star collects, uses, shares, and protects information when you visit our website, contact us, or use our services (the “Services”). By using our website or Services, you agree to this Privacy Policy.

2) Information We Collect

We collect information in the following ways:

A) Information you provide

Contact info: name, email address, phone number, business name

Form submissions & messages: details you submit through forms, chat, or email

Service-related info: information needed to provide our Services (for example, business details and communication preferences)

Payment info (if applicable): if you purchase Services, payment processing is handled by third-party payment providers; we may receive limited transaction details (such as payment status and invoice info)

B) Information collected automatically

When you use our website, we may automatically collect:

Device and browser data: IP address, browser type, device identifiers

Usage data: pages viewed, time on site, referring/exit pages, interactions

Approximate location: based on IP address

C) Cookies and similar technologies

We may use cookies and similar technologies to help the site function, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

3) How We Use Your Information

We use collected information to:

Provide, operate, and improve our Services

Respond to inquiries and provide customer support

Communicate with you about service updates, scheduling, onboarding, and account-related messages

Send email and SMS messages you request or consent to receive

Maintain security, prevent fraud, and enforce our policies

Comply with legal obligations

4) Email and SMS Communications (HighLevel)

We use HighLevel (a CRM/communications platform) to manage contacts and send email and SMS communications.

SMS/Text Messaging

If you provide your phone number and opt in, you may receive SMS messages related to your inquiry and/or our Services (such as reminders, updates, and support communications).

Message frequency may vary.

Message and data rates may apply.

Opt out anytime by replying STOP.

For help, reply HELP or email [email protected].

Your consent to receive texts is not a condition of purchase (where required by law).

Email

If you opt in to receive emails, you can unsubscribe at any time using the unsubscribe link (if provided) or by contacting us at [email protected].

5) How We Share Information

We do not sell your personal information. We may share information in these cases:

Service providers: We use trusted vendors to run our business (for example, website hosting, analytics, customer relationship management, and communications tools like HighLevel and its messaging partners). These providers may process information only to perform services for us and must protect it.

Legal and safety: If required by law or necessary to protect rights, safety, and security.

Business transfers: If ST5star is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

With your direction: If you request or authorize us to share information.

6) Data Retention

We retain personal information only as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of information and why it was collected.

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on where you live, you may have rights to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain information (where applicable)

Opt out of marketing communications (email/SMS)

To make a request, email [email protected]. We may need to verify your identity before completing certain requests.

9) Children’s Privacy

Our website and Services are not intended for children under 13 (and not for children under 16 in certain regions). We do not knowingly collect personal information from children.

10) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

12) Contact Us

If you have questions about this Privacy Policy or your information, contact:
ST5star
Email: [email protected]